We want you and your mate to roam with complete peace of mind. If the Findo M10 does not meet your expectations, you may return the device in its original packaging with all included accessories (strap, charging cables, quick-start guide) within 30 days of delivery for a full refund of your purchase price.

Simply email our Australian customer support team at support@findo.com with your order number and the reason for return. Our team will issue a Return Merchandise Authorisation (RMA) along with step-by-step return shipping instructions within 1 business day.

Every Findo M10 tracker comes with a 12-Month Comprehensive Manufacturer Warranty covering electronic faults, satellite receiver performance, battery cell integrity, and manufacturing defects under standard operating conditions.

Once our inspection team receives and verifies your returned unit, your refund will be processed back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, or Afterpay). Funds typically appear on your statement within 3 to 5 business days, depending on your financial institution.

Under the Australian Consumer Law (ACL), you are entitled to a replacement or full refund for any major failure. If your parcel arrives damaged in transit or the hardware fails upon unboxing, contact our support desk immediately with a photo or brief video, and we will dispatch a brand-new replacement unit at zero cost to you.

Findo M10 integrates a standalone 4G LTE cellular module that operates over Australia's major telecommunications infrastructure (including full Telstra and Optus band coverage). Unlike Bluetooth tags that disconnect past 10–15 metres, Findo continuously transmits live satellite coordinates directly to your smartphone across suburbs, beaches, rural acreages, and regional bush trails.

Yes. The device supports Australia's low-frequency B28 (700 MHz) cellular band, engineered specifically for long-distance signal penetration across vast acreages and regional terrain. Coupled with an extreme -162 dBm receiver sensitivity, it maintains solid positioning even through heavy foliage.

Under open sky conditions, Findo delivers pinpoint outdoor accuracy of <10 metres utilizing GPS, BeiDou, GLONASS, and AGPS. When your dog moves under metal verandas, inside garden sheds, or indoors where satellite line-of-sight is blocked, the tracker automatically switches to Wi-Fi sniffer and local cell tower (LBS) triangulation to eliminate indoor dead zones.

Yes. The M10 features an ultrasonic-welded polycarbonate housing sealed to IP68 submersible standards. It is fully protected against saltwater ocean waves, muddy creeks, and fine red outback dust. A quick rinse under tap water after beach outings is all that is required.

The included high-tensile reflective nylon collar measures 63 mm × 40 mm × 22 mm at the module base, with an ergonomic curved profile that contours naturally against a dog's neck. The adjustable strap with a quick-release buckle accommodates everything from small-to-medium active pups to working Kelpies and large breeds without restricting movement or causing friction.

ltwater ocean waves, muddy creeks, and fine red outback dust. A quick rinse under tap water after beach outings is all that is required.

The strap is woven with dual-strip, high-index retroreflective filaments that catch and bounce incoming car headlights or torch beams from up to 300 metres away, ensuring 360° visibility during unlit evening roadside strolls.

Under standard real-time tracking intervals, the high-density 800mAh cell provides 3 to 5 days of active adventure use. An onboard accelerometer triggers an ultra-low micro-amp sleep mode when your dog is resting and wakes the tracker within milliseconds upon movement. Power-saving mode extends standby up to 10 days.

Findo provides two convenient power inputs:

• Snap-On Magnetic Contact: Snaps effortlessly into place at home without opening port covers, keeping the casing hermetically sealed.
• Universal USB-C Port: Plug in directly using any standard smartphone cable, power bank, or 12V car adapter while camping or road-tripping. A 30-minute top-up provides a full day of tracking.

🔵 Blue Light: Active 4G cellular network handshake confirmed.

🟢 Green Light: GPS satellite lock successfully acquired.

🔴 Red Light: Battery status / rapid charging in progress.

You can draw custom digital safety perimeters around your backyard, doggy daycare, or campsite directly in the mobile app. If your dog crosses that perimeter, the system immediately dispatches high-priority push notifications to your smartphone so you can intercept escapes instantly.

The app retains 90 days of continuous route history. You can review exact travel paths, daily step metrics, and stopover points with time-stamped breadcrumb trails—providing critical recovery intel if your pet ever wanders off.